Man with Van Norbiton Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Norbiton provides removal, transport and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Man with Van Norbiton providing removal, transport and related services.
Customer means the person, firm or organisation booking the services.
Services means any removal, collection, delivery, loading, unloading, packing, transport, or related service provided by the Company.
Goods means the items, belongings, furniture, equipment, or materials that are to be moved or handled by the Company.
Contract means the agreement between the Company and the Customer for the supply of services, formed in accordance with these Terms and Conditions.
Scope of Services
The Company provides man and van removal, transport and related services to domestic and commercial Customers. Services may include local moves, small-scale removals, furniture collection and delivery, and light haulage within the United Kingdom.
The precise scope of the services will be as agreed at the time of booking, based on the information provided by the Customer. The Company reserves the right to decline any job that falls outside its standard services or involves prohibited or unsafe items.
Booking Process
All bookings are subject to availability and acceptance by the Company. A booking is made when the Customer provides accurate details of the required service, including but not limited to collection and delivery addresses, access conditions, dates, times, and a description of the goods to be moved.
The Customer must provide full and accurate information regarding:
The volume and nature of the goods.
Any items that are heavy, fragile, oversized, or require special handling.
Parking restrictions, access limitations, stairs, lifts, or long carry distances at either collection or delivery address.
The presence of any items that may be hazardous, illegal, or restricted.
The Company will provide a price estimate or quotation based on the information supplied by the Customer. The booking is confirmed only when the Customer accepts the quotation and, where required, pays a deposit or confirms acceptance in the manner specified by the Company.
The Company reserves the right to amend or withdraw any quotation if the information provided by the Customer is incomplete, inaccurate, or has changed, or if there is a significant delay between the date of quotation and the date of the service.
Service Charges and Payment Terms
Charges for services are based on factors that may include time, distance, size of vehicle, number of operatives, volume of goods, and any additional services requested such as packing, waiting time or extra journeys.
All charges will be communicated to the Customer before the service is confirmed. Prices may be given as hourly rates, fixed fees, or a combination, depending on the nature of the job.
The Company may require payment of a deposit at the time of booking. The remaining balance is normally payable on completion of the service unless agreed otherwise in writing. The Company reserves the right to require full payment in advance for certain bookings.
Payment methods will be specified by the Company and may include cash, bank transfer, or other agreed methods. The Customer is responsible for ensuring that clear funds are available at the time payment is due.
If payment is not made when due, the Company reserves the right to:
Suspend or cancel the service.
Charge reasonable interest on the outstanding amount.
Retain the goods until full payment has been received and, where necessary, charge storage or redelivery fees.
Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment is subject to the following terms:
If the Customer cancels with sufficient notice, as specified by the Company at the time of booking, any deposit paid may be refunded, less any reasonable administrative costs.
If the Customer cancels with short notice, the Company reserves the right to retain some or all of the deposit or charge a cancellation fee to cover loss of earnings and any costs incurred.
If the Customer fails to be present at the agreed time and location without prior notice, this may be treated as a cancellation, and the full or partial service fee may be payable.
Any request to change the date, time, or scope of the service is subject to availability and may result in additional charges. The Company will endeavour to accommodate reasonable changes but is under no obligation to do so.
The Company reserves the right to cancel or postpone a booking due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other events that make it unsafe or impossible to carry out the service. In such cases, the Company will notify the Customer as soon as reasonably possible and offer an alternative date or a refund of any deposit paid, but will not be liable for consequential losses.
Customer Responsibilities
The Customer is responsible for:
Ensuring that proper and lawful authority is obtained to transport the goods.
Preparing and safely packing goods, unless packing services are expressly included in the booking.
Ensuring that all goods are ready for collection at the agreed time and that access is available.
Providing accurate and complete information about the goods and access conditions.
Securing valuables, important documents, cash, jewellery, and other high-value items, which should not normally be included with general goods.
Arranging suitable parking for the Companys vehicle at both collection and delivery points, and for paying any parking or permit charges unless otherwise agreed.
The Customer must not request the Company to move or transport any item that is hazardous, illegal, stolen, perishable in a way that risks damage, or otherwise unsuitable for transport. If such items are discovered, the Company may refuse to move them and may terminate the service without refund.
Company Responsibilities
The Company will provide the services with reasonable care and skill and in accordance with these Terms and Conditions.
The Company will take reasonable steps to protect the Customers property and goods while they are in its care and control. However, the Company is not an insurer of the goods and the Customer should arrange appropriate insurance cover for high-value or delicate items if required.
The Company will use vehicles and equipment suitable for the agreed services, subject to availability and the practical constraints of access at the collection and delivery locations.
Loading, Unloading and Access
The service includes loading and unloading of the goods, unless otherwise agreed. The Customer must ensure that there is safe and reasonable access to the property, including clear stairways, corridors, and doorways.
The Company may, at its discretion, decline to move goods through windows, over balconies, or by any method that could jeopardise safety or cause damage to property or goods.
If access is restricted, requires additional time, or demands extra equipment or personnel, additional charges may be applied. This may include long carry distances, lack of lift access for upper floors, or the need to dismantle or reassemble items.
Parking, Waiting Time and Delays
The Customer is responsible for ensuring that adequate legal parking is available for the Companys vehicle. If the driver is issued with a parking fine due to restrictions that were not disclosed or properly managed by the Customer, the Customer may be required to reimburse the cost.
Waiting time caused by delays outside the control of the Company, including but not limited to the Customer not being ready, keys not being available, or delays caused by third parties, may be charged at the Companys standard hourly rate.
Waste, Disposal and Regulations
The Company is primarily a removal and transport service and is not a licensed waste carrier unless specifically stated. The Company will not remove general household waste, construction rubble, hazardous materials, or any items classed as controlled waste unless it holds the appropriate authorisations and has agreed in advance to provide such a service.
The Customer must not present waste or prohibited items for removal as part of a normal removal service. If waste or prohibited items are discovered, the Company may refuse to carry them and may charge for any time lost or additional work involved in handling or segregating such items.
The Customer is responsible for complying with all relevant waste, recycling, and environmental regulations. Any disposal services that are agreed must comply with applicable UK law and may be subject to separate charges.
Liability and Limitations
The Company will take reasonable care of the goods while they are in its possession. However, the Companys liability is subject to the limitations set out in this section.
The Company will not be liable for:
Any loss or damage arising from the Customers failure to properly pack, secure or protect goods, unless packing services were provided by the Company.
Loss or damage to items of a fragile or delicate nature, including but not limited to glass, mirrors, artwork, antiques, or electronics, unless the Company has specifically agreed to handle these items and has been made aware of their nature and value.
Loss or damage to cash, jewellery, watches, documents, or other high-value items, unless specifically agreed in writing and declared in advance.
Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the services.
Loss or damage that arises from circumstances beyond the Companys reasonable control, such as weather conditions, traffic, accidents, acts of third parties, or unavoidable delays.
The Companys total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable amount proportionate to the charges paid for the service, unless otherwise agreed in writing.
The Customer should notify the Company in writing of any loss or damage as soon as reasonably practicable and in any event within a reasonable period after the completion of the service, to allow the matter to be investigated.
Insurance
The Customer is encouraged to arrange adequate insurance cover for the goods being moved, particularly for high-value or delicate items. The Companys standard charges do not include insurance cover for the full value of the goods unless this is expressly stated in writing.
Exclusions from Liability
The Company will not be liable for:
Normal wear and tear, or minor marks or scratches that may occur despite reasonable care.
Damage to furniture or goods that are already defective, weakened, or in poor condition.
Damage or loss resulting from the dismantling or reassembly of furniture or equipment, unless caused by negligence of the Company.
Damage to goods packed by the Customer or by third parties.
Damage to property where the Company is required to follow the Customers instructions against the Companys advice.
Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the service, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, rectified.
The Company will endeavour to resolve complaints promptly and fairly. If a dispute cannot be resolved directly, the parties may consider mediation or other alternative dispute resolution methods where appropriate.
Data Protection and Privacy
The Company will collect and process personal data only to the extent necessary to arrange and provide the services, issue invoices, and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell or disclose personal data to third parties except where necessary to perform the contract or where required by law.
Variation of Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that specific contract. Any changes will not affect bookings already confirmed unless required by law.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
Governing Law and Jurisdiction
These Terms and Conditions and any contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to hear and determine any disputes arising out of or in connection with these Terms and Conditions or the services provided, except that the Company may also bring proceedings in any other jurisdiction where the Customer is domiciled or where goods are located, if necessary to protect its interests.
By proceeding with a booking, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
