Terms and Conditions for Man With Van Norbiton
These Terms and Conditions set out the basis on which Man With Van Norbiton provides moving, transport, delivery, and related services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to explain the service process clearly, so that both the customer and the Norbiton man with van service know what to expect before, during, and after the job.
In these terms, references to “we”, “us”, and “our” mean the service provider operating the man with a van in Norbiton, and references to “you” and “your” mean the customer, sender, recipient, or authorised representative making the booking. These terms apply to domestic, commercial, storage-related, and general transport services unless a separate written agreement states otherwise. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining parts will continue to apply.
We may update these terms from time to time to reflect changes in law, insurance, operational practice, or service requirements. The version in force at the time of booking will generally apply to that booking unless we notify you otherwise in writing. Please read the terms carefully before confirming any service request, as they form part of the contract between you and the man and van Norbiton provider.
Booking process begins when you provide accurate details about the items, collection and delivery points, access conditions, time windows, and any special handling requirements. A quotation may be given based on the information supplied. Where the price is estimated, it is not fixed unless confirmed in writing. You are responsible for ensuring that the information you provide is complete and correct. Failure to disclose stair access, long carries, restricted parking, heavy items, fragile goods, or required loading assistance may affect the price, timing, or suitability of the service.
A booking is only confirmed once we accept your request and, where required, receive any deposit, booking fee, or written confirmation from you. We may decline a booking if the job falls outside our capacity, if the item list is inaccurate, if the service would be unsafe, or if the address or access conditions are unsuitable. We reserve the right to allocate vehicles, crew size, and timing at our discretion, provided the service remains reasonably consistent with the agreed quote or scope. For larger or more complex jobs, we may ask for photographs, an inventory, or further details before confirming the arrangement.
You must ensure that someone is available at both collection and delivery points, unless we have expressly agreed a different arrangement. If you are not present, you may appoint an authorised person to act on your behalf, but you remain responsible for all instructions given by that person. Any delays caused by missing keys, incomplete access arrangements, or absent recipients may incur waiting charges or rescheduling costs. If the job requires parking permissions, lift bookings, or building access approvals, it is your responsibility to organise these unless we have agreed to do so in writing.
Payments must be made in full according to the quoted terms, which may include payment in advance, a deposit, payment on completion, or payment by invoice for approved business customers. Unless otherwise stated, prices are quoted exclusive of any additional charges that arise from variations in the job, such as extra labour, waiting time, parking fees, tolls, congestion-related costs, permit charges, or additional stops. We may revise the price if the service required differs materially from the original description.
Where a quotation is based on hourly rates, the total charge will depend on the actual time spent carrying out the work, including loading, unloading, travel between agreed locations, and any waiting periods that fall within the booked service. Time may be rounded in line with our standard billing practice, which will be explained before or at booking. If payment is made by bank transfer, cash, card, or other approved method, it must clear in full. We do not accept deductions, chargebacks without valid reason, or withholding of undisputed amounts as a means of resolving service complaints.
Late payment may result in interest, administrative fees, suspension of future services, or recovery action where permitted by law. If you are a business customer, you agree to pay all undisputed invoices within the period stated on the invoice. We may also require proof of identity or payment authorisation where necessary to prevent fraud or unauthorised use of our Norbiton van and man services. Ownership of any goods sold or supplied separately will remain with us until full payment is received, where applicable by law.
Cancellations and amendments must be made as soon as possible. If you wish to cancel or change the date, time, address, or scope of the job, you should notify us promptly so that we can assess whether the service can be rescheduled without charge. Cancellation fees may apply depending on the notice period, the size of the booking, and any costs already incurred, such as vehicle allocation, staffing, or third-party charges. If a deposit has been taken, it may be retained in whole or in part to cover loss and administrative expense, subject to applicable law.
If you cancel at short notice, fail to provide access, or are not ready when our team arrives, the service may be treated as cancelled by you and charged accordingly. We may also charge for wasted attendance where reasonable and lawful. If we need to cancel or materially reschedule due to operational issues, vehicle breakdown, staff illness, unsafe conditions, or other unavoidable circumstances, we will aim to offer a new booking date or a refund of any prepaid amount for the affected portion of the service. We will not be responsible for any indirect loss arising from a lawful cancellation or delay.
Changes to the job after booking may require a revised quotation. This includes additional items, heavier loads, access difficulties, or an increased number of collection and delivery points. We are not obliged to proceed with work that is materially different from the agreed description unless both parties accept the revised terms. A request to change the booking does not guarantee availability, and a revised schedule may be subject to different rates or crew requirements. The Man With Van Norbiton service aims to be flexible where possible, but changes must remain operationally safe and commercially reasonable.
Liability is limited to the extent permitted by law. We will take reasonable care when handling goods, property, and premises, but our responsibility is subject to the conditions set out in these terms. You must ensure that all items are properly packed, protected, and suitable for transport unless packing has been included in the service. We are not responsible for damage caused by poor packaging, inherent weakness, normal wear and tear, pre-existing defects, or items that are unsuitable for relocation.
We are not liable for loss or damage to items of special value unless you have informed us in advance and we have expressly agreed in writing to carry them under additional arrangements, which may include extra cover, declared value, or specific handling instructions. Such items may include jewellery, cash, documents, artwork, antiques, electronics, or sentimental possessions. You should retain copies of important documents and consider independent insurance for high-value goods. Where insurance is arranged, the policy conditions will apply in addition to these terms.
To the fullest extent permitted by law, we will not be liable for consequential loss, loss of profit, loss of business, loss of opportunity, or any indirect or special damage arising from delay, non-delivery, interruption, or service failure. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. If we are found liable for loss or damage, our liability will ordinarily be limited to the lower of the repair cost, replacement cost, or the amount paid for the affected service, unless the law requires otherwise.
Waste regulations apply whenever we remove, transport, or dispose of unwanted items, packaging, or debris as part of the service. We operate in accordance with UK waste handling requirements, and you must not ask us to carry out any disposal that would breach environmental or waste law. Any waste collection must be agreed in advance, and you must accurately describe the material type, volume, and whether it includes household waste, commercial waste, electrical items, or bulky goods. We may refuse to handle hazardous, contaminated, clinical, illegal, or restricted waste.
If waste is removed, you confirm that you have the right to dispose of the items and that they are not subject to ownership disputes, licensing restrictions, or special regulatory controls. We may require you to separate waste categories where necessary, and additional charges may apply for sorting, loading, transfer, or lawful disposal. Any item handed over for removal becomes subject to the agreed waste service only if it is lawful for us to take it. We may decline items that could contaminate other waste streams or present a risk to staff, the public, or the environment.
You must not include asbestos, paint thinners, pressurised containers, gas cylinders, medical sharps, chemicals, oils, solvents, batteries, refrigerators with harmful substances, or any item classified as hazardous unless we have specifically agreed in writing and hold the necessary approvals to handle it. If prohibited waste is concealed among other items, you will be responsible for any resulting losses, clean-up costs, regulatory consequences, or third-party claims. We may report unlawful waste requests to the relevant authority where required by law. The man with van in Norbiton service supports responsible disposal, but only within lawful and operational limits.
Where we transport waste to a licensed facility or transfer station, any associated fees, documentation, waiting time, or additional handling may be charged to you if disclosed in advance or necessary because of the waste type. You remain responsible for ensuring that any waste collection complies with your own obligations as owner, occupier, business operator, or authorised disposer. If we only transport items for reuse, relocation, or delivery, and not as waste, then waste rules may still apply to packaging or leftover material created during the job.
Customer obligations include making the premises safe and accessible, informing us of any fragile flooring, narrow staircases, low ceilings, or other risks, and ensuring that goods are ready to move at the agreed time. You must remove prohibited items from boxes and ensure that items are not overloaded beyond safe lifting limits. You are responsible for disconnecting appliances, draining equipment, and preparing furniture where necessary, unless the booking specifically includes disassembly or reconnection work.
You must also ensure that the goods do not contain illegal, dangerous, or undisclosed materials. If we suspect that a load contains items that pose a safety, legal, or insurance risk, we may refuse to carry them, stop the job, or require you to remove the problem item before continuing. Any delay caused by non-compliance may be charged. Our team may use judgment to protect people, property, and vehicles, and their safety decisions are final on the day, provided they are reasonable and lawful.
Governing law and jurisdiction for these Terms and Conditions are the laws of England and Wales. Any dispute arising from or connected with the services, quotation, booking, payment, cancellation, waste handling, or liability will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer, your statutory rights are not affected by these terms. If there is any conflict between these Terms and Conditions and mandatory consumer law, the mandatory law will prevail.
These terms form the entire agreement between you and us in relation to the specific service booked, except where a separate written contract has been signed or where law requires additional obligations. No person other than the customer and the service provider may enforce any part of these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise. If we choose not to enforce a right or remedy on one occasion, that does not prevent us from enforcing it later. The man with a van Norbiton service is committed to carrying out work professionally, safely, and in accordance with applicable UK law.